Pack Merlina Addams candybag +boutique bag

-Boutique bag material Opaline 25gm

Measurements: 18.5cm wide x 17.3cm high x 9.2cm deep

-Black and pink wide ribbon handles.

-Opaline 20gsm candy bag with double-sided tape for sealing (non-resealable bags). Measurements: 12cm wide x 19.5cm high.

- They do not contain food or sweets.

100% handmade (homemade).

At Nube de café art studio, each product is handcrafted and personalized, so we appreciate your patience and trust in our preparation and shipping times.

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1. Shipping Coverage

We only ship within the Mexican Republic.

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2. Shipping Included

Standard domestic shipping costs are included in the price of our products and are itemized at checkout.
No additional shipping charges are applied at checkout.

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3. Production Time

All our products are handmade and personalized.

The estimated production time is 7 to 10 business days, starting from:
• Payment confirmation
• Complete receipt of the information necessary for personalization

Each piece is carefully crafted, so we appreciate your patience while we prepare your order.

During peak seasons or special promotions, times may be slightly longer.

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4. Delivery Time

Once the order has been shipped, the estimated delivery time is 3 to 7 business days, depending on the destination and the courier company.

Shipping is done through nationally recognized courier companies, selected according to availability and coverage.

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5. Order Tracking

Once your order has been shipped, you will receive an email with the tracking number to track your package.

It is the customer's responsibility to monitor the shipment status through the corresponding messaging platform.

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6. Incorrect or Incomplete Address

It is the customer's responsibility to provide a complete and correct address.

In case the package is returned by:
• Incorrect address
• Incomplete information
• Address not located

The customer will be responsible for the reshipping costs.

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7. Delays

Nube de café art studio is not responsible for delays caused by the courier company, weather conditions, high demand or situations beyond our control.

However, we will provide shipment tracking support when necessary.

Our products are 100% handmade and personalized, so we currently do not accept returns or refunds. We ensure that all products are well-protected and include assembly instructions (if needed) so that our customers are always satisfied with their orders. In the event that you receive damaged or broken products, we will contact the shipping company to find a solution. Our goal is to provide excellent customer service.

We suggest reading the assembly instructions, contents