At Nube de café art studio, each product is handcrafted and personalized, so we appreciate your patience and trust in our preparation and shipping times.
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1. Shipping Coverage
We only ship within the Mexican Republic.
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2. Shipping Included
Standard domestic shipping costs are included in the price of our products and are itemized at checkout.
No additional shipping charges are applied at checkout.
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3. Production Time
All our products are handmade and personalized.
The estimated production time is 7 to 10 business days, starting from:
• Payment confirmation
• Complete receipt of the information necessary for personalization
Each piece is carefully crafted, so we appreciate your patience while we prepare your order.
During peak seasons or special promotions, times may be slightly longer.
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4. Delivery Time
Once the order has been shipped, the estimated delivery time is 3 to 7 business days, depending on the destination and the courier company.
Shipping is done through nationally recognized courier companies, selected according to availability and coverage.
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5. Order Tracking
Once your order has been shipped, you will receive an email with the tracking number to track your package.
It is the customer's responsibility to monitor the shipment status through the corresponding messaging platform.
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6. Incorrect or Incomplete Address
It is the customer's responsibility to provide a complete and correct address.
In case the package is returned by:
• Incorrect address
• Incomplete information
• Address not located
The customer will be responsible for the reshipping costs.
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7. Delays
Nube de café art studio is not responsible for delays caused by the courier company, weather conditions, high demand or situations beyond our control.
However, we will provide shipment tracking support when necessary.
